Refund policy
Last Updated: August 21, 2026
At The Standard Set, we want you to genuinely like what you bought. If you do not, returning it is straightforward and we will walk you through it.
Order Cancellations
You can cancel your order within 24 hours of placing it by emailing info@thestandardset.co. Include your order number in the message.
After that window we cannot guarantee cancellation, because your order may already be in processing. Once it has been dispatched, cancellation is no longer possible.
If your order has already shipped, you can still return it after delivery under the terms below.
30 Day Easy Returns
You have 30 days from the day your order arrives to return it.
To be eligible, items must be:
- Unused
- In their original condition
- Returned with original packaging, tags, and accessories
Our support team will stay with you through the whole process.
Restocking Fee: $0. We do not charge one, ever.
Return Policy Overview
- Return Window: 30 days from the day your order arrives
- Condition: unused and in original condition, with all packaging, tags, and accessories
- Easy Returns: our support team guides you through it
- Restocking Fee: none
Return Costs
Defective or Incorrect Products
There is no cost to you if the product:
- Is not what you ordered
- Arrived damaged by the carrier
- Is defective in any way
Change of Mind
You cover the actual return shipping cost if:
- The wrong item was ordered
- The item does not fit
- The item is no longer wanted
Original shipping costs are not refundable.
How to Return an Item
- Contact Us. Email info@thestandardset.co with your order number and the reason for the return.
- Pack Your Item. Repack it securely in its original packaging, including all accessories, tags, and documents.
- Send It Back. Ship it using the instructions in your return authorization email. You can use the carrier or shipping method that email recommends.
Refund Process
Inspection: once your return reaches us, we check the item against the criteria above.
Refund Timing: after approval your refund is processed. Allow up to 7 business days for it to be initiated to your original payment method. Your bank or payment provider sets the timing from there.
Exchanges
Yes, we do exchanges. If you want a different size, color, or product, email info@thestandardset.co and we will sort it out quickly.
Order Not Delivered
If your order has not arrived within the expected delivery window, email info@thestandardset.co with your order number. We will open an investigation with the carrier. If the package is confirmed lost, you get a full refund to your original payment method or a replacement at no extra cost, whichever you prefer.
Non-Returnable Items
For hygiene and safety reasons a small number of items cannot be returned. These are clearly marked as non-returnable on their product pages.
Changes to This Policy
We may update this Return and Refund Policy at any time. Any change appears on this page with a revised Last Updated date, so it is worth reviewing periodically. Continuing to use our website after a change means you accept the updated policy.
Questions?
Visit our FAQ page at https://thestandardset.co/pages/faq or contact our customer service team.
Contact Information
Store Name: The Standard Set
Store Address: 11013 E Maple Grove Rd, Mt Hope, KS 67108, United States
Store Email: info@thestandardset.co
Store Phone: +13525348687
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
Response Time: We do our best to reply to your e-mail within 1–2 business days.